PRIVACY POLICY
Table of Information
  1. Introduction.
  2. Data Collection and Uses.
  3. Cookies and Third-Party Technologies.
  4. The Information We Collect. Transaction Information.
  5. Usage Information.
  6. Device Information.
  7. Communication Data.
  8. Information from other Sources.
  9. How we use your Information.
  10. Safety and Security.
  11. Customer Support.
  12. Research and Development.
  13. Legal Proceedings and Requirements.
  14. Information and Sharing Disclosure.
  15. Information Retention and Deletion.
  16. Choice and Transparency.
  17. Device Permission.
  18. Explanations, Copies, And Corrections.
  19. Marketing Opt-Out.
  20. Updates to This Policy.
  • INTRODUCTION

    • We appreciate that you have chosen our platform. With such a wonderful decision comes increased responsibility on how the data you provide to CWITO (“The Company”, “we”, “us”, “our”, “cwito”) will be safeguarded, utilized to enhance our services, ensure the security of your personal information, and used to better serve you. We want you to be aware of how we are treating your personal information since this is a big responsibility and we want to give you the highest level of assurance possible about its security.

    This policy describes the information we learn about you by using our website, mobile applications, and services, as well as how we treat and distribute such information. Additionally, it describes your options in relation to the information that Cwito collects about you when you use our service.

    If you use any of the services on our website or mobile application, you agree to the collection and use of your data in line with this policy. We utilize the information we gather to deliver and enhance our service. Unless you direct us to, or a court compels us to, or if it's required for us to perform promotional services, we won't disclose your information to anyone else. We will only use it as indicated in our privacy policy and only for those purposes. You can accept or decline your permission to the policy if you do not want us to have access to your personal data, especially when you use our services. Please take note that your continued use of our services constitutes your acceptance of this policy, and you can be confident that your information is secure.

  • Data Collection and Uses

    • All users and account holders of Cwito services, including those who access our applications, websites, features, or other services through partners or affiliates, are subject to the terms and conditions of this policy. Only "Users" who fulfil the following descriptions are subject to this policy:

    • Customers: Individuals sign up on our platform and agree to utilize the trading, transfer and swap protocol/software that is provided by our platform.
    • This policy also applies to anybody whose information Cwito obtains in connection with its services or who submits information to Cwito as part of an application to use those services. In this policy, 'holders/users' refers to each and every individual it covers.
    • The laws of the jurisdictions in which we operate shall apply to the procedures specified in this policy. This implies that we only use the techniques outlined in this policy in a country or region if the country's financial technology regulations or other applicable laws authorize us to do so. Please contact us if you have any questions regarding how we operate in your country or location: https://cwito.com/support
  • Cookies and third-party technologies

    • For the objectives outlined in this policy, Cwito and its partners use cookies and other identification technologies on our applications, websites, emails, and online advertisements.

    • Cookies are little text files that are saved on your browser or device by apps, websites, online media, and advertisements. For instance, CWITO makes use of cookies and related technology for authenticating users, including;
    • Remembering user preferences and settings
    • Determining the popularity of content
    • examining website usage and trend data as well as basic knowledge of users' online activities and preferences.
    • We may also permit third parties to gather audience data, run advertisements on our behalf across the Internet, monitor and evaluate the effectiveness of such advertisements, and display ads on our behalf. When you visit our site and use our services, as well as when you visit other online sites and services, these businesses may use cookies, web beacons, SDKs, and other technologies to identify your device.
  • The information we collect Cwito collects:
    • Details you willingly give to us, such as when you register for an account on our website or mobile application.
    • Information obtained from your use of our services, including your phone number, NIN, BVN, home address, email address, etc.
    • Partners of CWITO and outside parties who use systems linked to CWITO are additional sources of data. All this information will assist us in staying compliant with the laws of each jurisdiction in which we conduct business, particularly those pertaining to anti-money laundering and countering the funding of crime. It will also assist us in limiting the amount of money you spend while using our products or services. The following information is obtained by US or on our behalf by our compliance partners: i. Information you provide This may include:

      • The following information is obtained by US or on our behalf by our compliance partners:

      • Information you provide This may include:
        • User profile: When you open or update your CWITO account, we receive data from you. Your name, email address, phone number, login details, residential address, bank account number, cryptocurrency wallets (together with any necessary payment verification data), formal forms of government-issued identity, birth date, and photo could all be included in the information. Included in this are any preferences and options that you have made for your CWITO account.
        • Background Check Information: If you sign up to use CWITO services, we might gather background check data about you. This may include details about your transaction history.
      • User content: If you contact CWITO customer support, rate, recommend other users, or interact with CWITO in any other manner, we may collect the data you submit, such as your name, residential address, email address, etc.
      • Information created when you use our services Transaction Information In order to prevent money laundering and the financing of crime while delivering seamless services, we keep track of your transactions when you use our services, including the services you requested, transaction history, and other related transactions.

    Transaction Information

    In order to prevent money laundering and the financing of crime while delivering seamless services, we keep track of your transactions when you use our services, including the services you requested, transaction history, and other related transactions.

  • Useage Information

    • We keep a record of your interactions with our services. The times and dates of your accesses, the app features or pages you accessed, any app crash or other system activity, the kind of mobile device or browser you were using to utilize our services, and the websites or third-party services you had previously used are all included in this data. In some instances, we gather this data through technologies like cookies and other methods that generate and preserve unique identifiers.

  • Device Information
    • We may gather data about the hardware makes and models, device IP addresses, operating systems and versions, software, file names and, versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data from the devices you use to access our services.
  • Communication Data
    • Furthermore, CWITO may make use of this data for analysis, and security, enhancing products and services, and providing customer support services (such as resolving user complaints).
  • How We Use Your Information

    • We use the information we collect:

    • To enhance the safety and security of our users and services
    • For customer support, marketing and analytics.
    • For research and development.
    • To enable communications to or between users.
    • In connection with legal proceedings CWITO does not share or sell your personal information to outside parties for their direct marketing initiatives.

      • The data we gather is used by CWITO to provide, customize, upkeep, and enhance our goods and services. This includes utilizing the data to:

    • Provide services and features.
    • Create and update your account.
    • Verify your identity.
    • Enable accuracy in crypto report, and calculation.
    • perform internal tasks required to process our services, such as observing and assessing usage and activity trends, troubleshooting operational issues and software bugs, and performing data analysis, testing, and research.
  • Customer Support

    • CWITO uses the data we obtain from you when you use our customer support services, including call recordings, email query, etc. to help you after informing you and receiving your permission to:

    • Direct your questions to the appropriate customer support person
    • Investigate and address your concerns
    • Monitor and improve our customer support responses
  • Research and Development

    • Using the data we get, we might test, develop, and assess goods. As a result, we can develop new features and products, enhance the security and safety of our services, and make any other arrangements necessary for providing those services and improving user experience.

  • Legal Proceedings and Requirements

    • In addition to any other uses permitted by applicable law, we may use the information we collect to defend against or resolve claims or disputes relating to your use of the services or as required by regulators, governmental agencies, or official investigations.

  • Information Retention and Deletion

    • CWITO requires information about its users in order to provide its services, and it retains this information for as long as your CWITO account remains active, with adequate notice if it ever becomes inactive.

    Users are always free to request the deletion of their accounts. In response to a request of this nature, CWITO deletes any data it is not required to keep and restricts access to or use of any data it determines to be necessary to keep.

    If, for instance, there is a pending transaction on your account or an unresolved claim or dispute, CWITO may not be able to delete your accounts. After the issue preventing deletion is resolved, CWITO will delete your account as previously said.

    CWITO will always retain users account and information for a minimum of 5 years before final deletion.

  • Explanations, Copies, and Corrections

    • You may request:

    • That Cwito provides a detailed report on the information that Cwito has about you and how it intends to use it;
    • To obtain a copy of the information that CWITO has gathered on you;
    • Correction or modification to data if CWITO has any inaccurate information about you;

    You can make these requests by contacting CWITO through our support service;

  • Updates to this Policy

    • Periodically, this policy may be revised. We'll notify you via our app, website or another method, like email, if we make any significant changes. By using our services after such notification, you consent to any revisions we make to this policy, to the extent authorized by applicable law.

    We advise you to regularly review this policy for the most recent information about our privacy practices. Older versions of our privacy policies will also be available for review.